Domain, Hosting & Email Guide

Contents — tap to jump to a section

1. Handover summary
2. Who to contact
3. Logging in to cPanel
4. Creating a new email address
5. Using webmail
6. Setting up email on your devices
   • iPhone
   • iPad
   • Windows PC
   • Mac
7. Good email habits
8. Troubleshooting
9. Glossary
10. Handover sign-off

This document records what Toozkar Systems has set up for QXL International Sdn Bhd, and shows you — step by step, in plain English — how to manage your own email accounts and read your mail on any phone, tablet or computer. No technical background is needed. Every term is explained the first time it appears.

Section 1Handover summary

Below is everything that has been delivered and handed over to QXL International Sdn Bhd.

Section 2Who to contact

There are two parties supporting you. In short: ServerFreak looks after the servers, and Toozkar Systems looks after you.

Section 3Logging in to cPanel

Step by step

1. Open your web browser and go to:
   https://qxlinternational.com/cpanel

   If that does not open, try https://qxlinternational.com:2083 instead. The :2083 is a "door number" on the server — it is normal and safe.

2. You will see the cPanel login screen (Figure 1).

3. In the Username box, type [your cPanel username].

4. In the Password box, type [your cPanel password]. Both were sent to you privately by Toozkar Systems.

5. Click Log in. You will land on the cPanel dashboard (Figure 2).

Finding your way around

The dashboard looks busy, but you only need a small part of it. At the top there is a search box — typing a word such as email filters the icons instantly, which is far quicker than scrolling.

Logging out safely

1. Click your account name at the top-right of the screen.

2. Choose Log Out.

3. If you are on a shared or public computer, close the browser window afterwards as well.

If you forget the password

There is no self-service "forgot password" link on the cPanel login page for shared hosting. Instead:

• Contact Toozkar Systems — in most cases we can reset it for you the same day.
• If we are not available, log in to the ServerFreak client area and open a support ticket asking for a cPanel password reset for qxlinternational.com.
• Never send a password by WhatsApp or ordinary email. Ask for it to be shared through a private channel.

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Section 4Creating a new email address

Every staff member can have their own address ending in @qxlinternational.com. You create these yourself in cPanel — you do not need to ask anyone, and there is nothing to install.

Step by step

1. Log in to cPanel (Section 3).

2. In the Email section, click Email Accounts (Figure 3).

3. Click the + Create button at the top right.

4. Domain — leave this as qxlinternational.com.

5. Username — type the part that goes before the @ sign, for example haidar to create haidar@qxlinternational.com. Use lower-case letters only, with no spaces (Figure 4).

6. Password — click Generate to have cPanel create a strong password for you, then copy it somewhere safe before you leave the page. You will not be shown it again.

7. Storage Space — this is the mailbox size. 1 GB (type 1024 MB, as shown in Figure 4) is a sensible starting point for a normal staff member. Avoid choosing Unlimited for everyone, or one mailbox can quietly fill the whole hosting account.

8. Click + Create. The new address appears in the list straight away (Figure 5).

Choosing good names

Changing a password or mailbox size later

1. Go to Email Accounts and find the address in the list.

2. Click Manage on that row.

3. Change the password or the storage space, then click Update Email Settings at the bottom.

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Section 5Using webmail

Webmail lets you read and send mail in a browser, with nothing to install. It is the fastest way to check that a brand-new address works, and it is useful when you are away from your own devices.

Step by step

1. Go to https://qxlinternational.com/webmail in any browser.
   (https://webmail.qxlinternational.com works too.)

2. Email Address — type the full address, including the part after the @, for example haidar@qxlinternational.com. A common mistake is typing only the first part.

3. Password — type the mailbox password you set when creating the account.

4. Click Log in. If you are asked to choose an application, pick Roundcube (Figure 6).

5. Send a test message to your own personal address, then reply to it, to confirm that both sending and receiving work.

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Section 6Setting up email on your devices

Read the settings box below once, then open only the section for the device in your hand. Each device section is complete on its own — you do not need to read the others.

Your email settings

Pick your device

6.1  iPhone (Apple Mail)

1. Open Settings on your iPhone.

2. Scroll down and tap Apps, then Mail. (On older iOS versions, tap Mail directly in the Settings list.)

3. Tap Mail Accounts, then Add Account.

4. At the bottom of the list of providers, tap Other — do not tap iCloud, Google or Outlook.

5. Tap Add Mail Account and fill in:

   • Name — how you want your name to appear to recipients, e.g. Tengku Haidar
   • Email — haidar@qxlinternational.com
   • Password — your mailbox password
   • Description — e.g. QXL Work

   Tap Next.

6. At the top of the next screen, make sure IMAP is selected (not POP).

7. Under INCOMING MAIL SERVER, enter:

   • Host Name — mail.qxlinternational.com
   • User Name — your full email address
   • Password — your mailbox password

8. Under OUTGOING MAIL SERVER, enter exactly the same three values. The user name and password look optional here — they are not. Fill them in, or you will be unable to send.

9. Tap Next. Verification takes up to a minute. Then tap Save.

10. Open the Mail app and pull down on the inbox to refresh. Send yourself a test message.

If you see "Cannot Verify Server Identity"

Tap Details to check the certificate name, then Trust only if it refers to your hosting server. If you are unsure, stop and contact Toozkar Systems rather than tapping Trust.

6.2  iPad (Apple Mail)

iPadOS works almost exactly like the iPhone; the screens are just wider, with the settings list on the left and the detail on the right.

1. Open Settings.

2. In the left column tap Apps, then Mail. (On older iPadOS versions, tap Mail directly.)

3. Tap Mail Accounts → Add Account → Other → Add Mail Account.

4. Enter your Name, Email (the full address), Password and a Description, then tap Next.

5. Make sure IMAP is selected at the top.

6. Incoming Mail Server — Host Name mail.qxlinternational.com, User Name = your full email address, and your password.

7. Outgoing Mail Server — enter the same three values again, including the user name and password.

8. Tap Next, wait for verification, then tap Save.

9. Open Mail and send a test message.

Tip

If you already set this up on your iPhone, the iPad will still need its own setup — the settings do not copy across on their own. Because both use IMAP, they will show the same inbox once done.

6.3  Windows PC (Outlook)

1. Open Outlook.

2. Go to File → Add Account. (If Outlook has never been opened, it asks for an address straight away.)

3. Type your full email address, e.g. haidar@qxlinternational.com.

4. Click Advanced options, tick Let me set up my account manually, then click Connect. This step matters — without it Outlook guesses the server and usually gets it wrong.

5. Choose IMAP as the account type.

6. Enter the server details:

   • Incoming mail — Server mail.qxlinternational.com, Port 993, Encryption method SSL/TLS
   • Outgoing mail — Server mail.qxlinternational.com, Port 465, Encryption method SSL/TLS

7. Click Next, enter your mailbox password, then click Connect.

8. When you see "Account successfully added", click Done and send a test message.

The Windows Mail app

Windows 11's built-in Mail app has been retired in favour of the new Outlook, so we recommend Outlook. If you are still using Mail on an older PC, the steps are: Accounts → Add account → Advanced setup → Internet email, then enter the same server names and ports from the table above.

If Outlook keeps asking for the password

Nine times out of ten the User name has been shortened. It must be the full email address, including @qxlinternational.com.

6.4  Mac (Apple Mail)

1. Open the Mail app.

2. In the menu bar, click Mail → Add Account. (Or go to System Settings → Internet Accounts → Add Account.)

3. Select Other Mail Account… at the bottom of the list, then click Continue.

4. Enter your Name, your full Email Address and your Password, then click Sign In.

5. Mail will report that the account name or password could not be verified. This is expected — it simply means Mail could not guess the server. The form expands so you can fill it in yourself.

6. Complete the expanded form:

   • Account Type — IMAP
   • User Name — your full email address
   • Incoming Mail Server — mail.qxlinternational.com
   • Outgoing Mail Server — mail.qxlinternational.com

7. Click Sign In again.

8. Tick Mail on the apps screen, then click Done.

9. Send a test message to confirm sending works as well as receiving.

Outlook for Mac

If your Mac uses Outlook rather than Apple Mail: Tools → Accounts → + → New Account, type the address, choose IMAP when asked for the provider, then enter the same servers and ports from the settings table above.

If sending fails but receiving works

Open Mail → Settings → Accounts → Server Settings, and under Outgoing, untick Automatically manage connection settings. Set the port to 465 and tick Use TLS/SSL.

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Section 7Good email habits

Passwords

• Use a different password for every mailbox. If one is guessed, the others stay safe.
• Longer beats complicated. A phrase such as KopiTarik-Pagi-2026! is stronger and easier to remember than Qx!7p.
• Never reuse your online banking password for email.
• Let cPanel's Generate button create the password, and store it in your phone's password manager or a locked note.
• Change a password immediately if a staff member leaves or a device is lost.

One person, one mailbox

Avoid sharing a single address between several staff. When something goes wrong there is no way to tell who sent what, and you have to change the password for everyone at once. For a shared inbox such as sales@, ask Toozkar Systems to set up forwarding to each person instead — that keeps individual accountability.

Mailbox size

Each mailbox has a storage limit. As it fills up, cPanel warns you; when it is completely full, new mail is rejected and the sender gets a bounce message — you will not even know they tried. To free space, delete large attachments and empty the Trash and Junk folders, which still count towards the limit. To check usage: cPanel → Email Accounts → look at the bar in each row.

Spam and scams

• No genuine bank, supplier or hosting company will ever email you asking for your password.
• Be suspicious of any message that creates urgency — "your account will be closed today".
• Check the sender's address carefully. Scammers use look-alike domains such as qxl-international.com.
• Never open an unexpected attachment, especially .zip, .exe or a file that asks you to "enable content".
• If an email about a payment or bank detail change looks even slightly odd, telephone the sender on a number you already have before acting.

Leave the system account alone

Your hosting account has a built-in default mailbox that matches your cPanel username. It is not for daily use, but it should not be deleted — it catches mail sent to addresses that do not exist, and some server notices arrive there.

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Section 8Troubleshooting

Try the fix in the middle column first. If it does not help, use the last column.

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Section 9Glossary

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Section 10Handover sign-off

By signing below, QXL International Sdn Bhd confirms that the items listed in Section 1 have been delivered, that access credentials have been received through a private channel, and that this guide has been provided.